Introduction
This Payment Policy outlines the terms and conditions relating to payments made through the Cook Islands Driver Licensing System.
By making a payment through this website or at a licensing counter, you agree to the terms outlined below.
Accepted Payment Methods
Payments may be made using approved payment methods, including:
- Credit and debit cards
- Online payment gateways
- Over-the-counter payments (where available)
Available payment methods may change from time to time.
Fees and Charges
Licence application fees, testing fees, booking fees, and other charges are displayed during the application and payment process.
All fees are listed in the applicable currency and may include taxes or government charges where required.
Payment Processing
Payments made online are processed through secure third-party payment providers.
We take reasonable steps to ensure payment transactions are secure; however, we are not responsible for issues caused by third-party payment providers or financial institutions.
Payment Confirmation
Once payment is successfully completed, a confirmation may be displayed on screen and/or sent via email.
Please retain payment receipts and confirmation records for your reference. Failed or Declined Payments
Payments may fail or be declined for various reasons, including:
- Insufficient funds
- Incorrect payment details
- Bank or card provider restrictions
- Technical issues with payment providers
Unauthorised or fraudulent chargebacks may result in delays or restrictions on services.
Receipts should be retained as proof of payment.
Security
We are committed to maintaining secure payment processing practices and protecting payment-related information.
Sensitive payment details are handled by approved payment providers and are not stored directly within the system.
Refund Policy
The fee paid through this portal covers the processing of your driver licence application by the Cook Islands Police Service. This fee is non-refundable regardless of the outcome of your application. By proceeding with payment you acknowledge and accept this condition.
Delivery Policy
The Cook Islands Police Service driving licence portal is a digital service. There are no physical goods dispatched and no delivery fees apply. Once your application has been submitted and payment received, it will be assessed by the Cook Islands Police Service. If approved, you will be notified to collect your licence card in person from the Cook Islands Police Service office in Avarua.
Service description
This portal allows visitors of the Cook Islands to apply for, renew, or replace a Cook Islands driver licence online. Applications are processed by the Cook Islands Police Service (CIPS). Once approved, a licence card can be collected in person from the Cook Islands Police Service office in Avarua.
Changes to This Policy
This Payment Policy may be updated from time to time. Updated versions will be published on this page.
If you have questions regarding payments, refunds, or billing issues, please contact the relevant licensing authority.
